The registration and score reporting services on this website will be temporarily unavailable for system maintenance on Tuesday, April 21, 2026, between 7:30 AM – 4:30 PM ET / 6:30 AM – 3:30 PM CT / 5:30 AM – 2:30 PM MT / 4:30 AM – 1:30 PM PT / 3:30 AM – 12:30 PM AKT / 2:30 AM – 11:30 AM HAT. We apologize for any inconvenience. Online-proctored exams scheduled during this time will not be affected; however, there may be a brief period where appointments may not be started. If you cannot begin your appointment, please wait a short period and then try again.

How Do I Update My Account?

Password and Contact Information

You may log in to your account at any time to change your password or update your personal or contact information, including your email address, telephone number, or mailing address.

Name, Date of Birth, Social Security Number, Email Address, and MEPID

To update your date of birth, name, social security number, email address, or MEPID, you must submit a copy of the following supporting documentation to MTEL customer service:

Table outlining supporting documents needed to update your date of birth, name, or social security number
To update your:Submit a copy of the following documentation:
Date of Birth
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
First Name
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
  • and one of the following:
    • Nickname to Legal Name: your birth certificate
    • Old Legal Name to a New Legal Name: official verification of a change (e.g., court order)
Last Name
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
  • and official verification of the change (e.g., original marriage certificate, court order)
Social Security Number
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
  • and a copy of your Social Security card
Email Address / Username
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
  • the current email address listed as the username for your account
  • and the new email address for your account.
We recommend you use a permanent email address, not an account such as one associated with a college or district affiliation to which you may not always have access. This email address will be used as your account username and to receive all communications regarding your testing account.

Select "Other" in the Subject Line of the submission form.
MEPID
  • one piece of current, government-issued identification printed in English, in your legal name, bearing your photograph and signature
  • and a print-out of your ELAR profile clearly showing your MEPID.
Select "Other" in the Subject Line of the submission form.

For more information on how to access your ELAR profile and view your MEPID, go to the MEPID requirement page.

If You Are Updating Your Name

If you are updating your name (first name or last name) on this website, you must ensure that your name as recorded with the DESE Office of Educator Licensure matches exactly. To request an update to your name with the DESE:

  • log in to your ELAR account
  • click on "Submit an Application"
  • choose "Name Change" as an application type

To learn more about submitting an application, please follow the guidance available in your ELAR account opens in a new window..

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