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Requesting Alternative Testing Arrangements

Alternative testing arrangements that are reasonable in the context of this licensing test, do not fundamentally alter the nature of the test, and are supported by documentation may be provided, upon request, to candidates with disabilities who would not be able to take the test under standard conditions.

Evaluation Systems reviews each request as it is received and determines on a case-by-case basis whether to grant requested alternative testing arrangements.

Some alternative testing arrangements (e.g., Braille tests) have specialized production requirements associated with them, and more time for production may be required. Although every effort is made to process all requests in a timely manner, the earlier you submit your request, the more time will be available for specialized production, if needed.

In some cases, the supporting documentation submitted with a request for alternative testing arrangements may not be sufficient to make a determination or may not support the requested alternative testing arrangement. In such cases, you will need to submit additional documentation. In some cases, Evaluation Systems may contact you directly to discuss suitable testing arrangements.

For questions regarding alternative testing arrangements, please call MTEL Customer Service at (866) 565-4894 or (413) 256-2892.

How to Register with Alternative Testing Arrangements

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Registration Steps
  1. Review the Alternative Testing Arrangements and Submission Requirements and collect any necessary documents.
  2. Register for the test. Be sure to declare your intent to request alternative testing arrangements during registration.
  3. Fax or mail your completed Alternative Testing Arrangements Request Form links to a PDF document and supporting documentation (see Required Documentation) to the MTEL program. Call to confirm receipt.
  4. Check for an "MTEL CBT Resolution of Alternative Testing Arrangements Request" email with a decision regarding your request (usually between 1–3 weeks after your completed request is received).
  5. Call the phone number in your resolution email to schedule your testing appointment with any approved alternative testing arrangements. Identify yourself as a candidate who needs to schedule alternative testing arrangements.

Register and submit the Alternative Testing Arrangements Request Form and required documentation as early as possible in advance of your desired test date.

Notification of Resolution

After you register for the test and submit your Alternative Testing Arrangements Request Form and supporting documentation, you will receive an "MTEL CBT Resolution of Alternative Testing Arrangements Request" email containing the resolution of your request and important information about your test appointment. Please be sure to wait to receive confirmation of your resolution before scheduling your test appointment. If you schedule your test appointment before receiving this confirmation, you will be required to cancel and reschedule it in order to ensure that your alternative testing arrangements will be appropriately applied. This could result in a delay of your desired test date.

Scheduling Your Test Appointment

Schedule your test appointment with Pearson VUE by calling the phone number provided in your resolution email and inform the customer service representative that you were approved for alternative testing arrangements. If you do not indicate that you have been approved for alternative testing arrangements at the time that you call to schedule your test appointment, or if you schedule an appointment through your MTEL account online, you will be scheduled for a test appointment without your approved alternative testing arrangements. Also, be prepared to identify your preferred test date and test center.

Some alternative testing arrangements may require up to three weeks prior to the date of your test appointment to make the necessary arrangements for staff, space, and materials. Please call to schedule your test appointment as soon as possible after your request has been resolved in order to allow time for such arrangements to be made and to avoid a potential delay in your test date.

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