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Absentee Policy

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test session because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test session.

To request a voucher, you must submit a written request to Evaluation Systems

Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test session.

A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee you paid for the missed test appointment.