CONTACT INFORMATION

GENERAL TESTING INFORMATION

Contact the MTEL Program with questions about the following:

Computer-Based Testing

  • Test Registration
  • Changes to Test Center or Date
  • Test Session Procedures
  • Score Reports

Paper-Based Testing

  • Test Registration
  • Changes to Test Center or Date
  • Test Session Procedures
  • Test Center Admission Tickets
  • Score Reports
CONTACT: MASSACHUSETTS TESTS FOR EDUCATOR LICENSURE
EVALUATION SYSTEMS
PEARSON
P.O. BOX 660
AMHERST, MA 01004-9013
WEBSITE: www.mtel.nesinc.com
TELEPHONE: (413) 256-2892
(866) 565-4894 (toll free)
9:00 a.m.–5:00 p.m. eastern time, Monday through Friday, excluding the following holidays: Sept. 2, 2013; Oct. 14, 2013; Nov. 2829, 2013; Dec. 25, 2013; Jan. 1, 2014; Jan. 20, 2014; May 26, 2014; July 4, 2014. Automated Information System is available 24 hours daily.
EMAIL: To send an email request to Evaluation Systems click here.
FAX: (413) 256-7077

If you have questions or concerns regarding your testing experience for either paper-based or computer-based testing, please contact MTEL customer service at (413) 256-2892 or (866) 565-4894.
COMPUTER-BASED TEST APPOINTMENTS
Contact Pearson VUE if you have questions about your computer-based test appointment.
CONTACT: PEARSON VUE
WEBSITE: www.pearsonvue.com/mtel/
TELEPHONE: (800) 989-8532 
Operators are available 8:00 a.m.–8:00 p.m. eastern time, Monday through Friday, excluding holidays.
ALTERNATIVE TESTING ARRANGEMENTS
Contact the MTEL Program with questions about alternative testing arrangements for computer-based testing or paper-based testing.
CONTACT: MTEL PROGRAM
WEBSITE: www.mtel.nesinc.com
TELEPHONE: (413) 256-2892
(866) 565-4894 (toll free)
9:00 a.m.–5:00 p.m. eastern time, Monday through Friday, excluding the following holidays: Sept. 2, 2013; Oct. 14, 2013; Nov. 2829, 2013; Dec. 25, 2013; Jan 1, 2014; Jan 20, 2014; May 26, 2014; July 4, 2014. Automated Information System is available 24 hours daily.
LICENSURE
Educators enrolled in an Academic (PreK–12) educator preparation program at a Massachusetts higher education institution or educators seeking a Vocational Technical or Adult Basic Education license should refer to the relevant section of the current program website for further information.

You may apply for an educator license at any time, before or after taking the MTEL. However, candidates seeking their first Massachusetts license must achieve a passing score on the Communication and Literacy Skills test before their license applications can be reviewed.
CONTACT: MASSACHUSETTS DEPARTMENT OF ELEMENTARY AND SECONDARY EDUCATION
OFFICE OF EDUCATOR LICENSURE
75 PLEASANT STREET
MALDEN, MA 02148-4906
TELEPHONE: (781) 338-6600
TTY-NET RELAY: (800) 439-2370
CALL CENTER: Attendants are available 2:00 p.m.–5:00 p.m. eastern time, Monday through Friday, excluding holidays. Please check the website (www.doe.mass.edu/licensure) for up-to-date information on hours of operation.
24-HOUR AUTOMATED LINE:
Call (781) 338-3000 and then press "2" to obtain the status of an existing license application.
WALK-IN SERVICE: 8:45 a.m.–4:45 p.m., Monday through Friday, excluding holidays
WEBSITE: LICENSING INFORMATION: www.doe.mass.edu/licensure and then select the appropriate license category. At this site you will find regulations, guidelines, and applications for Academic (PreK–12), Vocational Technical Education, and Adult Basic Education licenses. Access "Licensure Help" and apply for a license online through the ELAR system for Academic (PreK–12) and Vocational Technical Education licenses. First-time applicants must create an ELAR profile to apply online.
WEBSITE: MTEL PROGRAM INFORMATION: www.doe.mass.edu/mtel
At this site you will find MTEL notices, a list of test preparation resources available to the public, and frequently asked questions.

The Massachusetts Department of Elementary and Secondary Education, an affirmative action employer, is committed to ensuring that all of its programs and facilities are accessible to all members of the public. We do not discriminate on the basis of age, color, disability, national origin, race, religion, sex, or sexual orientation. For further information regarding this policy, please visit the Department's website at www.doe.mass.edu/resources/policy.html.