Frequently Asked Questions

The Frequently Asked Questions below provide registration and testing information for MTEL computer-based testing.

Before Registering to Test

After Registering to Test

The Day of the Test

Scores and Score Reporting

Alternative Testing Arrangements

BEFORE REGISTERING TO TEST

Who is required to test?

See "Academic (PreK–12) Education," "Vocational Technical Education," and "Adult Basic Education" for information about who is required to test.

Which tests can I take on computer?

See "Test Selection" for a list of tests currently offered on computer.

Where can I find materials that will help me prepare to test?

See "Preparing for the Tests" for information about where you can find test preparation materials. See "CBT Tutorials" for more information about the computer-based test format.

When can I test?

Computer-based testing is available year-round, by appointment, Monday through Saturday (excluding some holidays). See "Test Dates" to check seat availability and locate a test center.

Where can I test?

Computer-based testing is available at Pearson Professional Centers throughout the United States and its territories (e.g., Puerto Rico), as well as at over 30 international test centers, including Canada and Mexico. See "Test Centers" to check seat availability and locate a test center.

What are the test fees, and what methods of payment are acceptable?

See "Test Fees and Payment Policies" for a complete list of test fees and any related service fees and for information about the policies that apply to the processing of your payment.

How do I register to test?

Registration for computer-based testing is by Internet only; payment must be made by VISA or MasterCard.

What is My Account?

My Account is a password-protected personal account system that provides access to online services for the MTEL program. For complete information about creating, using, and managing an account, see "About My Account."

How much time will I have to test?

See "Test Selection" for test session length.

AFTER REGISTERING TO TEST

What should I do if I forget my account username or password?

On the My Account log-in page, there is help available to candidates who have forgotten their username or password. Select the appropriate link and follow the instructions provided.

How do I confirm my registration?

To confirm your registration status, select "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

How do I change my registration?

See "Changing Your Registration" for details about how you may change your registration (e.g., your test date, your test center) or withdraw your registration.

How do I update my personal or contact information?

You may update your personal or contact information yourself by logging in to your account and following the instructions provided.

Will I be permitted to use a calculator on the test for which I have registered?

Depending on the test, you may or may not be permitted to use a calculator. See "Test Selection" for information about whether calculator use is permitted for the test for which you have registered.

THE DAY OF THE TEST

Will I have something to write on during the test, so that I can make notes or do calculations?

Yes. At the test center you will be provided with a felt pen and a notebooklet on which you may take notes. You do NOT need to erase the notes you make on the notebooklet; if you run out of space, you may raise your hand to request an additional notebooklet. The test administrator will collect the full notebooklet and provide you with a new one. There is no limit to the number of notebooklets you may use; however, you will only be provided with one notebooklet at a time. Your used notebooklet(s) will be collected or secured by a test administrator when you complete your test, or when the test session ends, whichever comes first.

I was absent from the test session. Will I receive a refund?

If you are absent from a test from which you did not properly withdraw (see "Changing Your Registration"), you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

See the absentee policy in "Reporting to the Test Center" for additional information about absence due to emergency circumstances.

If, after testing, I would like to submit a comment about my testing experience, how should I do that?

If you have comments about the test center or the conditions under which you took a test, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven days after your test date.

SCORES AND SCORE REPORTING

When will my test results be available?

A schedule of score report dates for computer-based testing is available by selecting "Score Reporting" at the top of this web page. See "Release of Your Test Results" for details about how your test results are made available to you.

How will I receive my test results? Can I access my test results online?

When you register online, you can sign up to receive your test results by email. You can also access your score report online from your account, beginning at 10:00 p.m. eastern time on the score report date. See "Release of Your Test Results" for additional information about how your test results are made available.

How are tests scored, and how do I read my score report?

You will receive with your score report an explanation of how to read and interpret your score report. Also, you may access details about how to read and interpret your score report by selecting "Score Reporting" at the top of this web page. In addition, see "MTEL Passing Requirements" for information about test design and how passing scores or standards for the test are established.

May I request that my test be rescored?

There is no rescoring service for computer-based tests.

If I do not pass the test, how soon can I take it again?

There is a 45-day retake policy for MTEL computer-based testing. You may register to retake a computer-based test at any time after you have completed your previous attempt; however, you will only be able to schedule your retake for a date that is 45 days from the date on which you last took the same test.

May I request additional copies of my test results?

Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your test results.

ALTERNATIVE TESTING ARRANGEMENTS

How do I request alternative testing arrangements for a disability?

See "Registering for Alternative Testing Arrangements" for complete information about how to submit a request for alternative testing arrangements for a disability.

May I submit my request for alternative testing arrangements on the Internet?

No. You will need to submit by fax or U.S. mail, after completing your registration, your Alternative Testing Arrangements Request Form and any required documentation. You must wait to receive confirmation of your resolution before scheduling your test appointment at the test center. See "Registering for Alternative Testing Arrangements" for additional important information about how to request alternative testing arrangements.

The last time that I tested, my request for alternative testing arrangements was granted. Do I need to submit the paperwork again each time I register?

You must complete and submit an Alternative Testing Arrangements Request Form each time that you register. However, if you submit all required documentation the first time that you request alternative testing arrangements, this documentation will be kept on file. So, if you register for subsequent test dates, you need only submit your registration, correct payment, and a completed Alternative Testing Arrangements Request Form as long as your disability and the recommended accommodations have not changed.