Your admission ticket lists your test selection, test site, test date, and reporting time. Please report to the test site no later than your scheduled reporting time. See "Test Selection" for reporting and dismissal times and test session length.

On the day of the test, you may wish to dress comfortably in layers. This will allow you to adjust for the temperature at the test site, which may vary and may not be under the control of the test administrators. Test sites will not be air conditioned during the summer months. Please wear soft-soled shoes to help maintain a quiet testing environment. Water bottles may be allowed in the testing room, provided they are clear, do not have a label, have a secure lid, and are stored under your seat, not on your desk, during testing. See "What to Bring to the Test Site" and "Test Site Rules" for more information.

Enhanced security measures, including additional security screenings, may be required by test site facilities. If an additional screening is conducted, only screened persons will be admitted to the test site. If you do not proceed through the security screening, you will not be allowed to test and you will not receive a refund or credit of any kind.


Late Arrival Policy

It is essential that you report for each assigned test session no later than the time indicated on your admission ticket. If you arrive late to a test session, you may not be admitted. If you are admitted late, you will not be given any additional time beyond the scheduled ending time for the test session, and you will be required to sign a statement acknowledging this.

If the test that you are taking begins with a component for which you are required to listen to an audio recording, you will not be admitted to the test after the recording has begun playing.

If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration.


Absentee Policy

If you are absent from a test from which you did not properly withdraw (see "Changing Your Registration"), you will not be entitled to any refund. You will need to register and pay again to test at a future administration.

Emergency circumstances. If you are absent from a test administration because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date. To request a voucher, you must mail or fax to Evaluation Systems a letter describing the emergency situation. Include written documentation, such as a letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person’s professional letterhead, or a dated newspaper obituary. You will receive a response to your request within 10 business days.


Test Cancellation Policy

In the event that it becomes necessary to cancel a test administration at a test site or sites due to severe weather conditions or a natural disaster (e.g., flood, fire), the cancellation announcement will be posted on the MTEL web site at www.mtel.nesinc.com. In addition, the cancellation announcement will be made on local radio and television stations and available as a recorded telephone message at (413) 256-2892 and (866) 565-4894. Refer to www.doe.mass.edu/mtel/faq for a list of the radio and television stations. You will be advised by e-mail and U.S. mail as soon as the test administration has been rescheduled.

Unless a test administration at a given test site is officially canceled, the test administration will be conducted as scheduled. If you miss a test administration that has not been officially canceled, you will be considered absent and will not receive a refund or credit of any kind.

[Top of Page]